Refund policy
Refund & Return Policy
Thank you for shopping with Gadon Store, operated by DASONS FL USA LLC ("we", "us", "our"). This policy explains when returns and refunds are available. By placing an order you agree to the terms below.
1. Return Window
We offer a 90-day return window. You have 90 days from the date your item is delivered to request a return. Requests made after 90 days cannot be accepted.
2. Check Compatibility Before You Buy
Our device is designed for specific GM vehicles equipped with Active Fuel Management (AFM) or Dynamic Fuel Management (DFM). It is the customer's responsibility to confirm vehicle compatibility before purchasing by using our Vehicle Compatibility Checker or by contacting us at contact@gadon.store with your year, make, model and engine.
Ordering a device for a vehicle that is not on our verified compatibility list is considered a customer-selection error, not a product defect. We are happy to help confirm fitment before you order — please just ask.
3. Conditions for a Return
To be eligible for a return, your item must be:
- In the same condition you received it — unused, undamaged, and fully functional;
- In its original packaging with all included accessories; and
- Accompanied by your order number or proof of purchase.
Items that show signs of installation damage, physical abuse, or missing parts may be refused or subject to a partial refund.
4. How to Start a Return
To start a return, contact us at contact@gadon.store with your order number and reason for return. Do not ship any item back before receiving return authorization from us — items sent back without prior authorization will not be accepted or refunded.
If your return is approved, we will provide return instructions. Return shipping costs are the responsibility of the customer, except where the item was defective, damaged, or incorrect due to our error (see Section 6).
5. Defective, Damaged, or Incorrect Items
Please inspect your order on delivery and contact us within 7 days of delivery if the item is defective, damaged, or incorrect. To help us resolve it quickly, please include clear photos or a short video showing the issue. If we confirm the item is defective or was sent in error, we will cover return shipping (if a return is needed) and provide a free replacement or full refund.
Many "not working" reports are resolved by following the correct installation steps. Before requesting a replacement, please confirm: ignition off → plug the device into the OBD-II port → turn the key to ON and wait for the indicator light → start the engine. If the issue continues after this, contact us and we will make it right.
6. Non-Returnable Situations
The following are not eligible for return or refund:
- Items purchased for a vehicle outside our verified compatibility list, where compatibility was not confirmed with us before purchase;
- Items returned without prior return authorization;
- Items damaged by improper installation, misuse, or modification;
- Items returned after the -day window;
- Sale items, gift cards, and free promotional items.
7. Refunds
Once we receive and inspect your authorized return (or, where no return is required, once your claim is approved), we will notify you whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card issuer may need additional time to post the refund. If more than 10 business days have passed since your refund was approved and you have not received it, contact us at contact@gadon.store.
8. Order Cancellations
Orders may be cancelled only if they have not yet been processed for shipping. Because we aim to ship quickly, cancellation is not guaranteed. Once an order has shipped, it falls under the return process above.
9. Chargebacks & Payment Disputes
If you have any issue with your order, please contact us first at contact@gadon.store so we can resolve it — most issues are fixed quickly. Filing a chargeback or payment dispute without first contacting us, while a resolution is already in progress, or after a refund or replacement has been provided, is considered an improper dispute. We retain order, delivery, and communication records (including proof of delivery) and will submit them to contest disputes that do not reflect a genuine product defect or non-delivery. This policy does not affect your rights under applicable law.
10. European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days of delivery for any reason, in accordance with applicable EU consumer law. The item must be returned unused and in its original condition with proof of purchase.
11. Contact
For any return or refund question, contact us at contact@gadon.store.
Brand: Gadon
Legal Entity: DASONS FL USA LLC
Email: contact@gadon.store